Food
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Yes, all our meals are Monash university certified low-FODMAP.
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FODMAP stands for ‘Fermentable Oligosaccharides, Disaccharides, Mono-saccharides and Polyols’. FODMAPs are a group of dietary sugars found in everyday foods and are indigestible or poorly absorbed by the gastrointestinal tract.
FODMAPs have the ability to increase movement of water through the small intestine. Slowly absorbed and indigestible FODMAPs are fermented by gut bacteria to produce gas, a process which can cause the bowel to expand and in people with IBS, contribute to symptoms of bloating, abdominal pain and altered bowel motility.
As advised by Monash University, a low-FODMAP diet should only be commenced under the supervision of a healthcare professional. To learn more about FODMAPs and the low-FODMAP diet, visit the Monash website.
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No, you do not need to defrost the meals before heating them up. Our meals can go directly from the freezer to the microwave or oven. Please follow the heating instructions on the Product page and on the back of our labels.
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Leftovers can be stored in the fridge for up to 24 hours. For food safety, please do not refreeze heated meals.
Shipping & Deliveries
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Orders are delivered on Thursday or Friday at the latest. Place your order by Tuesday at 11:59 PM to receive it the same week; later orders are delivered the following week. We currently serve most major urban areas in Quebec and Ontario, including Toronto, Montreal, Ottawa, and Quebec City. You can confirm delivery to your address at checkout.
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To qualify for free shipping, you need to order a minimum of 12 meals. Delivery is always free for the Discovery Box.
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If we can’t deliver to you at the moment, please send us an email at contact@gutfeelings.ca and let us know. We’re constantly working on expanding our delivery zones.
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Yes! Our boxes are packed with dry ice so your food will stay nice and frozen for up to 48 hours once shipped. For example, if your box was shipped out on Wednesday and scheduled for delivery on Thursday, but due to delay in shipping, it ended up being delivered on Friday, the food should still be good. Please reach out to us if you experience any issues.
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No, you do not need to be home for delivery. There is enough dry ice in the box to keep your meals frozen until you are home. Remember to take the meals straight to the freezer when you get home.
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You will receive an email with the tracking number once we’ve shipped your order.
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Something went wrong? We’re here to help 💚
All sales are final, but if there’s an issue with your delivery or purchase, email us at contact@gutfeelings.ca with a photo and short description.
Packaging & Recycling
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DO NOT touch the dry ice because it is extremely cold (-78 ℃ or -109 ℉). To get rid of your dry ice, place it in a well-ventilated area until any remaining ice has disappeared (around 24 hours after delivery). Putting dry ice directly on any tiled or solid surfaces could cause damage. We recommend leaving the dry ice in the box, keeping the box open and placing it in a place that’s out of reach for children and animals.
Once the dry ice has dissolved, you can recycle the packaging.
Subscriptions
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You’re in control of how often your meals arrive—choose weekly, biweekly, or monthly deliveries. Once you’ve set your schedule, you can easily customize your box with the meals you love. Need to make changes? No problem. You can update your meal choices, delivery time, and more right up until the cut-off.
Want to skip a week, pause, or cancel? It’s all at your fingertips.
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To skip
You can skip any scheduled order until 11:59pm EST on the Sunday before your next Billing Date. Once you’re in your customer portal, select ‘ Skip Order’.
To pause or cancel
Once you’re in your customer portal, go to the bottom of the page and select ‘Pause Subscription‘ or ‘Cancel Subscription’.
Please remember: any adjustments must be made before 11:59pm on Sunday in order for them to go into effect immediately.
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In your customer portal, go to "Subscription plan" then click on the "Edit" button". Follow the instructions to modify the frequency of your subscription. Please remember: modifications must be done by 11:59pm on Sunday for them to take effect immediately.
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To change the size of your box, go to your customer portal. In "Subscription details" select "Edit" then select the meals you want in your next order. Please remember: modifications must be done by 11:59pm on Sunday for them to take effect immediately.
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Our delivery day is Thursday or Friday at the moment. We’ll be adding an extra delivery day in the future. For the moment, you could skip an order if you won’t be able to receive the delivery. To skip an order, please refer to FAQ - How do I skip/pause/cancel my subscription?
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To change your payment method, go to your customer portal, in ‘Payment details’ select ‘Update’. Don’t forget: modifications must be done by 11:59pm on Sunday for them to take effect immediately.
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You can make changes to your subscription (including things like the meals, frequency, box size, order schedule, etc.) up until 11:59pm on the Sunday before your next billing date.
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If you have a promo code or discount code, you may enter it at the final checkout stage (in the box that says ‘gift card or discount code’).
Please note that our First Box discount code is for one-time use only. You will be charged full price for your subsequent orders.
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All personal information provided to us through our website or by phone remains strictly confidential. We do not share our client's information with other companies, except for our business partners with whom we collaborate for delivery.
The information provided to us will only be used by Gut Feelings to deliver the requested products. We may also use this information to personalize our website and our communication with you, as well as to ensure compliance with our terms and conditions, prevent fraud, and maintain the security of our site.