Food
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Yes, all our meals are Monash university certified low-FODMAP.
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FODMAP stands for ‘Fermentable Oligosaccharides, Disaccharides, Mono-saccharides and Polyols’. FODMAPs are a group of dietary sugars found in everyday foods and are indigestible or poorly absorbed by the gastrointestinal tract.
FODMAPs have the ability to increase movement of water through the small intestine. Slowly absorbed and indigestible FODMAPs are fermented by gut bacteria to produce gas, a process which can cause the bowel to expand and in people with IBS, contribute to symptoms of bloating, abdominal pain and altered bowel motility.
As advised by Monash University, a low-FODMAP diet should only be commenced under the supervision of a healthcare professional. To learn more about FODMAPs and the low-FODMAP diet, visit the Monash website.
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No, you do not need to defrost the meals before heating them up. Our meals can go directly from the freezer to the microwave or oven. Please follow the heating instructions on the Product page and on the back of our labels.
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Leftovers can be stored in the fridge for up to 24 hours. For food safety, please do not refreeze heated meals.
Shipping & Deliveries
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All orders are delivered on Thursdays. Orders placed by Tuesday 23:59 are delivered on the same Thursday. Orders placed after cut-off time are delivered on the following Thursday or Friday.
We currently deliver to most areas in Central-Southern Quebec and Southern Ontario, including Toronto, Montreal, Ottawa and Quebec City. You can check to see if we deliver to your area by clicking ‘Get Started’ on our Home page and entering your postal code.
If we can’t deliver to you at the moment, please send us an email at contact@gutfeelings.ca and let us know. We’re constantly working on expanding our delivery zones.
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Yes! Our boxes are packed with dry ice so your food will stay nice and frozen for up to 48 hours once shipped. For example, if your box was shipped out on Wednesday and scheduled for delivery on Thursday, but due to delay in shipping, it ended up being delivered on Friday, the food should still be good. Please reach out to us if you experience any issues.
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No, you do not need to be home for delivery. There is enough dry ice in the box to keep your meals frozen until you are home. Remember to take the meals straight to the freezer when you get home.
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You will receive an email with the tracking number once we’ve shipped your order.
Packaging & Recycling
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Our shipping box and the insulation liner inside are curbside recyclable.
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DO NOT touch the dry ice because it is extremely cold (-78 ℃ or -109 ℉). To get rid of your dry ice, place it in a well-ventilated area until any remaining ice has disappeared (around 24 hours after delivery). Putting dry ice directly on any tiled or solid surfaces could cause damage. We recommend leaving the dry ice in the box, keeping the box open and placing it in a place that’s out of reach for children and animals.
Once the dry ice has dissolved, you can recycle the packaging.
Subscriptions
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Our subscriptions are based on the size of your box (7 or 12 meals) and how often you want them delivered (weekly, biweekly or monthly). Once you’ve selected your desired box size, you can then customize your box with the meals you want. We make it super easy for you to change your selection of meals, delivery time and other options until the cut-off time. Skip a delivery, pause or cancel your subscription anytime you want. No need to email or call us, you can manage your subscription at your fingertips.
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After you place an order, you will receive a ‘Subscription Confirmation’ email from us. Click on ‘Manage subscription’ in the email and it’ll take you to your customer portal where you make changes to your subscription.
To skip
You can skip any scheduled order until 11:59pm EST on the Sunday before your next Billing Date. Once you’re in your customer portal, select ‘Manage Subscription’ then select ‘Skip order’ on the left and follow the instructions. To unskip an order, go to ‘Billing Schedule’ and select the order you want to modify.
To pause or cancel
Once you’re in your customer portal, select ‘Manage Subscription’ then select ‘Pause or Cancel Subscription’ at the bottom left corner. Pausing your subscription saves your account information so you can come back easily.
Please remember: any adjustments must be made before 11:59pm on Sunday in order for them to go into effect immediately.
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After you place an order, you will receive a ‘Subscription Confirmation’ email from us. Click on ‘Manage subscription’ in the email and it’ll take you to your customer portal where you make changes to your subscription.
To change the meals in your box, go to your customer portal, click ‘Manage Subscription’ then select ‘Update Contents’ to customize your next order. Please remember: modifications must be done by 11:59pm on Sunday for them to take effect immediately.
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After you place an order, you will receive a ‘Subscription Confirmation’ email from us. Click on ‘Manage subscription’ in the email and it’ll take you to your customer portal where you make changes to your subscription.
To change the frequency of your subscription, go to your customer portal, click ‘Manage Subscription’ then click on the ‘Billing schedule’ button on the left side (where your current frequency is displayed). Follow the instructions to modify the frequency of your subscription. Please remember: modifications must be done by 11:59pm on Sunday for them to take effect immediately.
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After you place an order, you will receive a ‘Subscription Confirmation’ email from us. Click on ‘Manage subscription’ in the email and it’ll take you to your customer portal where you make changes to your subscription.
To change the size of your box, go to your customer portal, select ‘Manage Subscription’ then select ‘ Change the size of your box’ located on the left and follow the instructions. Please remember: modifications must be done by 11:59pm on Sunday for them to take effect immediately.
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Our delivery day is Friday at the moment. We’ll be adding an extra delivery day in the future. For the moment, you could skip an order if you won’t be able to receive the delivery on Friday. To skip an order, please refer to FAQ - How do I skip/pause/cancel my subscription?
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After you place an order, you will receive a ‘Subscription Confirmation’ email from us. Click on ‘Manage subscription’ in the email and it’ll take you to your customer portal where you make changes to your subscription.
To change your payment method, go to your customer portal, select ‘Manage Subscription’ then select ‘Payment Methods’ on top to modify your address. Don’t forget: modifications must be done by 11:59pm on Sunday for them to take effect immediately.
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You can make changes to your subscription (including things like the meals, frequency, box size, order schedule, etc.) up until 11:59pm on the Sunday before your next billing date.
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If you have a promo code or discount code, you may enter it at the final checkout stage (in the box that says ‘gift card or discount code’).
Please note that our First Box discount code is for one-time use only. You will be charged full price for your subsequent orders.
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All personal information provided to us through our website or by phone remains strictly confidential. We do not share our client's information with other companies, except for our business partners with whom we collaborate for delivery.
The information provided to us will only be used by Gut Feelings to deliver the requested products. We may also use this information to personalize our website and our communication with you, as well as to ensure compliance with our terms and conditions, prevent fraud, and maintain the security of our site.