Where we deliver

Gut Feelings delivers frozen, ready-to-eat meals to most urban areas in Ontario and Quebec.

Delivery availability depends on your postal code and can be confirmed at checkout.

Shipping fees

We charge a flat $10.95 shipping fee on all orders, including one-time purchases and recurring subscription orders.

Discovery Bundles include free shipping, as delivery is already included in the bundle price.

Order cutoffs and delivery schedule

Our regular delivery day is Thursday. Most orders arrive on Thursday, although some deliveries may extend into Friday due to carrier delays or other circumstances.

For new orders, the cutoff for same-week delivery is Tuesday at 8:00 PM Eastern Time. Orders placed after this cutoff will generally be scheduled for the following delivery week.

For recurring subscriptions, changes to your upcoming order must be made by Sunday at 11:59 PM Eastern Time, before your subscription automatically renews and payment is processed early Monday morning.

Delivery timelines may occasionally be affected by holidays, weather, or carrier disruptions. We will communicate relevant changes when necessary.

Order changes and cancellations

Need to make a change to your order? Please contact us at contact@gutfeelings.ca as soon as possible.

For one-time orders, we can generally assist with changes or cancellations before the Tuesday cutoff, depending on the order's processing status.

For subscriptions, please make changes through your subscription account before the Sunday cutoff.

Once an order has been processed or prepared for shipment, changes or cancellations may no longer be possible.

Frozen packaging and delivery

Our meals are shipped frozen in insulated packaging designed to help maintain their temperature during transit.

You do not need to be home to receive your delivery. However, we strongly recommend bringing your package inside promptly and transferring the meals to your freezer.

Once your order ships, you will receive an email with tracking information.

Please ensure that your shipping address and delivery details are accurate and that your package can be received safely.

Delivery issues

If your delivery is delayed, arrives damaged, contains incorrect items, or your meals arrive partially thawed, please contact us at contact@gutfeelings.ca as soon as possible.

Include your order number, a description of the issue, and photos where applicable. We will review the circumstances and work with you to determine an appropriate resolution.

If a delivery issue results from an incorrect or incomplete address, inaccessible delivery location, or other customer-provided information, refunds or replacements are not automatically available. Each situation will be reviewed individually.

Questions or concerns?

We're happy to help with any questions about your delivery.

Email us at contact@gutfeelings.ca.

Nothing in this policy limits your rights under applicable consumer protection laws.